To Bob Morton, President, Best Graphics, Inc. -

We're very happy with our new Best Osako 368. Our business has been increasing rapidly and we needed to upgrade capability to keep up.

We wanted something more than our 4-stage machine and also wanted a cover feeder. We looked at and evaluated a lot of competitive machines. The Osako just stood head and shoulders above the others. We really liked the layout of the 368 and the sturdiness. The others didn't appear very strong or well-built. The Osako is built very ruggedly - a lot of steel and no flimsy plastic parts.

The running speed is excellent and the machine is very easy to set up and use. Importantly, it also gives us a lot of versatility and flexibility to run a wide variety of sizes and stocks. Best Graphics really worked hard for us to get everything in place... price, planning, cost analysis, the works. We got all of the accessories we wanted - at the same time, you made it more affordable. Frankly, you worked out adding some features that made it too good to pass up! I would say we probably got the machine a year-and-a-half sooner because of your help.

We have an on-line estimating system in-house. When we put in the numbers, the Osako was going to save us so much money, we estimated it would pay for itself in a year! As far as actual performance, the machine was making money for us right away and eliminating a lot of production problems. The tilt-back feeders offer a lot versatility. You can run all six feeders with the cover feeder and have seven stations, or run just some, or tilt back the feeders and easily hand-feed. It's just a very, very flexible machine. The 5-knife trimmer allows us to stitch two books at a time instead of one. As a result, we can literally run almost twice as fast due to this feature alone.

Now, we can perform twice the amount of work in one shift that we used to do. Setup on the 368 is amazingly quick and we don't have to do separate steps for scoring and side trimming. It's all done in one step. The installation was remarkably fast. It took only two days. I was really impressed. After one day of training and one day of follow-up, our guys were producing.

Because of the pre-planning with Best on the installation, there were no problems whatsoever and no negative surprises. We very seldom have any problems. On the phone, our Best technical guy is right there for us with answers. Follow-up service is excellent.

As we add equipment, we will turn to Best, first. We always go back to suppliers we trust. You helped us analyze our equipment needs and costs vs. payback. You helped us plan financing and installation. You did a lot more for us than sell.

Sincerely, Mike Nobis, President